Mind Your Manners!

In a recent discussion during my seminar, “It’s a Y World,” we were talking about the fact that many Generation Y employees (16-26 years old) just entering into the workforce may not have certain manners or etiquette to properly sell, have lunch with clients, or interact with customers. This is not a put down, but just reality stemming from the way they grew up, living their lives behind a computer, text messaging,and not having enough social experiences yet. They may not know certain protocols. One senior VP stated his company did mandatory training on interpersonal skills and etiquette so they did not lose accounts. This included communication skills such as handshaking and introductions, proper dress, courtesy, and how to properly eat in a restaurant. The comment he made was that they did not want their young people, who were really sharp and good employees, to seem as if they lacked manners and proper social skills. They know it could mean lost business. The VP said the training has made a difference judging by comments they received from customers. Implementing this training in your company could make a difference.