Has Your Employee Been Arrested?

When you learn an employee has been arrested, what is your first reaction? Probably disbelief-- but do you jump to conclusions? Remember that an arrest does not mean they are guilty. Here are some things to consider: First, do not discuss this with anyone who is not involved. Keep your conversation limited to people who are in management positions. You could defame someone’s character and risk a defamation lawsuit. Second, seek advise from an attorney as to how to handle it. Remember that employees have certain rights. Next, determine how serious the arrest is. An anti-war protest march is very different than breaking and entering. Finally, check and see if there are any contracts or agreements signed that prevent them from being immediately terminated. One more thing: if the person is found innocent, do your best to restore their reputation within the firm.

Mind Your Manners!

In a recent discussion during my seminar, “It’s a Y World,” we were talking about the fact that many Generation Y employees (16-26 years old) just entering into the workforce may not have certain manners or etiquette to properly sell, have lunch with clients, or interact with customers. This is not a put down, but just reality stemming from the way they grew up, living their lives behind a computer, text messaging,and not having enough social experiences yet. They may not know certain protocols. One senior VP stated his company did mandatory training on interpersonal skills and etiquette so they did not lose accounts. This included communication skills such as handshaking and introductions, proper dress, courtesy, and how to properly eat in a restaurant. The comment he made was that they did not want their young people, who were really sharp and good employees, to seem as if they lacked manners and proper social skills. They know it could mean lost business. The VP said the training has made a difference judging by comments they received from customers. Implementing this training in your company could make a difference.