You Never Told Me

Did you ever stop to think of how many times you have had informal conversations with employees where you gave them quick, corrective feedback? How many of these situations do you document? You observe an employee doing something that you must correct on-the-spot, you tell them, and move on. You need to rethink those situations. Documentation can be crucial in a lawsuit, even if it is a very brief encounter. Simply create a quick memo and give it to the employee, keeping a copy for their file. Of course, you can do it by e-mail, but they can say they never got it. Cover yourself! You will never have to worry about an employee saying that it was just informal conversation of no consequence, or just a chat between friends.