Who Do You Trust?

With all the corporate scandals in the past few years, employees are less trusting and more cynical than ever before. I believe employers now have to work harder than ever to prove their trustworthiness. Here are some ways to build trust and maintain credibility:

1. Your personal life speaks volumes about who you really are. Your staff views your personal life with great scrutiny. They will listen to your phone conversations (if in earshot) to see what's going on in your personal life. They have a great curiosity about how you talk with your loved ones. Make sure how you carry yourself in this area as moral and beyond reproach to gain both trust and respect.

2. Speak the truth. The best way to chop down the grapevine before it takes deep root is to keep people informed with the truth. It's better to give bad news then to hide the truth. That also means keeping your promises. Do what you say you are going to do in the exact manner you stated you would do it.


3. Treat everyone with respect from top to bottom. That includes getting out and around, talking to employees, remembering their names and asking them questions to show you value their opinion. Sure there are some people you may not like. Does that mean they should be disrespected? If they get the job done, show them respect.

4. Enforce all the rules for everyone in a consistent manner. If you can't do this, then eliminate the rule. Different strokes for different folks won't cut it when it comes to managing your people. This creates mistrust and resentment. Be sure you don't play favorites, especially showing prejudice against people of color and other backgrounds.

5. Watch your jokes or pranks. You never know when someone will be offended by something everyone else thought was funny. This can only lower their respect for you and make them wonder what you are really like as a person.

Gone Too Much

Do you have problems with people are absent more days than your policy allows? Is it having a negative impact on their productivity, department, or the overall company? You can make attendance a valid requirement for the job and dismiss people if they are absent too often. Make sure your attendance policy is very clear, and applies to everyone in that job category. Describe what entails violation of that policy. Attendance is a requirement for the job, and failure to meet that requirement becomes a grounds for dismissal, according to a recent US Sixth Court of Appeals ruling (No. 02-3633) decision. The court decided that not coming to work cannot be a valid A.D.A. accommodation, because you have to be at work to receive the accommodation ( I am not giving legal advise, just citing a case). Finally some common sense from the courts!

Never Quit The Quest

Even if your company has a hiring freeze it is still the right time to look for ways to upgrade the talent you currently have. Now might be the perfect opportunity to turnover the deadwood you should not have hired a few years ago.

You need to be looking for passive candidates, who may not be job hunting, but may be enticed to make a change for the right situation. This is the time to collect a database of potential talent, and to build relationships. One way to do this is on your company website. Allow them to register, fill out a questionnaire, and receive periodic information about your organization through items such as a company newsletter. Another way is to send periodic e-mails updating them on openings and other newsworthy items. Even if you are a very small firm, with no website, you can still find people through advertising, and stay in touch with them by e-mail and snail mail. The more aggressive you are in searching for top level talent, the more you can grow the firm in the ways you need. Never quit the quest for continuous improvement.

Would You Hire An Ex-Con?

Many of my seminars are to people in the building trades, and the question often comes up as to whether or not to consider people for employment who have a criminal past. You need to know if it was an arrest versus a conviction, and if it was a felony versus a misdemeanor. Remember that not all criminal punishments are created equal, and different laws in different cities and states carry more weight. You need to know what the exact circumstances were before you even consider hiring them. You’ll want to know if there was any violence or weapons involved. Second, you will want to know how the crime relates to the specific job they are applying for. If they are driving a vehicle or operating equipment, was the conviction for drunk driving? If they are handling money, was the conviction for theft, forgery, or embezzlement? Finally, you need to know how recent the conviction was, and what time was served, if any. If a person was convicted 17 years ago and has a clean record since, I would weigh that in my decision. People do change (but not always), and I have been given many examples from audience members on how ex-convicts turned out to be their best employees because they were given a second chance. A careful reference and thorough background check should be done before hiring.

Does This Resemble You?

When I present seminars for frontline people, and ask them what their biggest time waster is, I often hear their boss is ranked in the top three on their list. It seems the boss keeps interrupting and giving them new demands and new priorities. People tell me they are assigned a top priority, then the next or same day, before they finished the task, they get a new "top priority." As a boss, you must be proficient at letting your people know what your top priorities are, or they get frustrated, confused, and stressed. Of course, you have every right to assign new priorities, but let them know it is okay to put the other priority on the back burner for awhile. Remember stress leads to burnout, which leads to turnover.

Some other frustrations I hear, relative to time is that when the boss is out of the office and then calls in with a new demand, but does not fully explain what they want done. This is delegation without explanation, and employees feel it is just "dumping." Another frustration is when the boss calls them at home at night to discuss work "stuff." Only do this in emergencies. Remember, their job is not 24 hours a day.

A Key Secret To Increase Employee Productivity

In one of my recent seminars on "Turning Around Turnover" we were discussing the flaws and foibles of most performance appraisals. One attendee stated they stopped giving performance appraisals, and instead gave training needs assessments. The idea was to find out what training it would take to improve their performance instead of the usual method of telling people where they needed improvement.

At the end of the training needs assessment, they asked staff to list any barriers to performance. I went bonkers (in a positive way) because he was right on target. In my seminars, I draw a large T on a flip chart and put the word "aids" on the top left of the T and the word "barriers" on the top right of the T. I state that when you have a performance problem, always refer to this diagram. My thinking is if you give employees what they need to do the job such as training, equipment, technology, and take away the barriers, they will do the job. This is a key secret to performance and productivity.

Who's Checking Up On You?

Many of you do background checks before you hire people. Now, job seekers are doing background checks on companies before they decide to accept a job. By going to websites, such as Jobster, LinkedIn, and Vault, they can find candid comments from current or past employees about your company or organization. And, they can contact individuals to delve into more details. Jobster is averaging about 600 postings about various companies each week.

This obviously can work both ways, depending on how your employees feel about you and what they may have posted. Some of the comments are really blunt. People can get the real scoop about company culture, salaries, dress codes, and the interview process. This should get you thinking about firing any toxic managers who are driving people out the door. These sites can also encourage people to apply, if there are many positive comments. The unfortunate thing is that people’s comments are often their perception and may not be the actual truth. And, of course, some just have an axe to grind.