Cross Training Employees

Many of you cross train your employees. A challenge comes up when the person who was cross trained has to fill in for someone late or absent. It may have been months since the training, and they have forgotten the training. You have to make training stick so people can jump right in and do the job. Try posting the operating procedures at the work site so that when people have to do that job at a later time, they can pick it up right away. Take it a step further and have them perform the job occasionally, based on the operating procedures you have posted. That way, when the day comes, they know exactly what they have to do. This is a good way to prevent spending your time putting out a crisis when you are short-handed.